Clear Policies for Smooth Campaigns and Clean Expectations
Our policies are designed to keep campaign setup simple, delivery efficient, and communication clear. Review the guidelines below so you know how orders, files, timing, and general support are handled.
- Order policies
- File guidelines
- Timing standards
- Support clarity
We aim to keep things fair, practical, and easy to understand.
Our policies exist to protect campaign quality, reduce confusion, and help orders move through production efficiently.
If you ever have a question about how something works, it is always better to ask before launch than to make assumptions after the fact.
Orders should include complete and accurate information before production begins.
- Please review all campaign details carefully before submitting your order
- Incorrect counties, pricing selections, or flyer files can delay launch
- If information is missing or unclear, we may need to contact you before processing
- Production begins only after the required materials and order details are received
Uploaded files should be final, readable, and ready for use.
Flyers supplied by the customer should be final versions. Please make sure your file is clear, complete, and formatted the way you want it sent. If a file appears damaged, incomplete, or unclear, we may contact you before launch to avoid sending the wrong version.
If we create the flyer for you, the project depends on the materials you provide.
When artwork is part of your order, turnaround depends on the completeness and quality of the property details, images, and instructions you submit.
Delays in providing content, revisions, or approvals can affect campaign timing.
Many campaigns are processed quickly, but timing can vary based on the order.
- Standard timing may vary depending on file readiness, design needs, and order volume
- Campaigns often go out by the next business day when all materials are ready
- Complex orders or incomplete submissions may require additional time
- Business day timing does not necessarily include weekends or holidays
Pricing depends on the campaign option and the distribution areas selected.
Please confirm your selected counties, list numbers, and campaign type before ordering. Additional coverage areas may increase the total price based on the current pricing structure.
If you are unsure which areas you need, contact us before placing the order so we can help you select the right mix.
Changes are easiest to make before the campaign is processed.
- Please report any needed corrections as quickly as possible
- Requested changes may not be possible once a campaign has entered active processing or delivery
- Design-related edits may require updated files, images, or written clarification
- The faster we receive correction requests, the better the odds of adjusting the order in time
Good communication keeps projects moving and prevents misunderstandings.
We do our best to respond promptly and clearly. If we reach out with a question about your order, a quick reply helps prevent delays. The occasional five-minute email can save an entire day of confusion, which is a pretty good trade.
If something here is unclear, ask before ordering and we’ll help you sort it out.
- Ask about pricing before selecting multiple areas
- Ask about file formatting before uploading a flyer
- Ask about turnaround if your schedule is tight
- Ask about design service if you are not sure what to provide
Questions About a Policy?
If you want clarification before placing an order, reach out and we’ll help you understand the process before anything moves forward.
